A: We have a 24-hour on call therapist to assist you at any time outside of our regular office hours.

The front desk operates Monday through Friday from 9:00 AM until 7:00 PM. However, our hours for appointments vary from 8:00 AM to 10:00 PM depending on the provider. Some providers work on Saturdays as well.

A: We accept all major insurances (Aetna, United Healthcare, Cigna, Blue Cross Blue Shield, AvMed, Humana, etc.) either in or out of network, also dependent on the provider. The staff at CGCC will verify insurance when you call to set your appointment and they will also take care of the billing once you are seen.

A: After the initial session, the provider will suggest how often you should come in (twice a week, once a week, biweekly, etc.) based on your needs at the time.

A: Sessions typically last anywhere from 45 minutes to 2 hours, depending on the therapy provided.

A: The length of psychological treatment can vary widely based on the reasoning for said treatment, what the patient wants, and what the provider suggests. While some people need short concentrated treatment for a specific issue, others use therapy to cope with adjustments throughout their lives with no time limit in mind.

A: Confidentiality is a right protected by HIPPA laws. The personal notes of the provider regarding the sessions are considered personal notes and are strictly protected by this law. Even if records are subpoenaed by the court HIPPA laws extend to the personal notes of the therapist and are not to be shared.

All communication between clients and psychologists is confidential and protected by the law. There are certain exceptions such as the “duty to warn” if the provider learns that a client plans to harm themselves or another person. Psychologists, psychiatrists and therapists are also legally obligated to report any child abuse. When billing insurance companies, some confidential information must be given to the company in order to process claims. If you have any questions on the specifics of the information requested by your healthcare plan, we would be happy to discuss that with you directly when you call.

A: There are Pay-to-Park meters located all along Valencia Avenue and Almeria Avenue on both sides of our building.